[ 2017 Dec ] - You said and we listened

cwlc_say_listen

What you say about our facilities and services is important to us. LES listens to your comments and where possible attempts to address issues identified.

Some of the issues raised about the Chi Wah Learning Commons are noted below together with the actions that we have taken:-

YOU said	WE listened and have taken the following actions
Not enough study spaces available overnight in the 24 hour zone.	On 1^st October 2017, the 24-hour study zone in the CWLC was extended to include the whole the first floor.
Not enough power sockets.	Additional study carrels provided and fitted with power sockets to meet your needs. The provision of power sockets are a high priority when we adapt study spaces for students.
No enough computers available at night.	The extension of the 24 hour study zone means that many more computers are available to students at night.
Computer speed is slow.	Existing computers on the 1/F of the CWLC have been replaced and the computers on the 2/F will be replaced in Summer 2018
Other people simply leave their belongings on the tables without using the facilities for a very long time.	Warning notices (3-levels of grace period) about hogging spaces are left on tables to remind students that this is not acceptable and that they run the risk of having their belongings removed.
It's hard to find a printer.	A printer cluster area near 1/F service counter and Mac bar has been set up for students. Information about the printer areas is available on site and also posted on the LES website. Details for printer areas at: CWLC 1/F or CWLC 2/F

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